Retail Service Specialist

O'Reilly Auto Parts
Store 02282 Haltom City TX
Full-time

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.

This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc )

Ensure telephone is answered according to company policy.

Ensure all buy online / ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes / deviations are being approved by a member of management, and team members are clocking in / out according to company policy.

Perform all store opening / closing duties, including performing day end procedures, verifying / securing money / deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming / disarming security alarms, and checking / securing / locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES

Required :

Strong communication skills

Ability to obtain RSS Certification

Desired :

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package :

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health / Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

30+ days ago
Related jobs
Premium Retail Services
Hurst, Texas

As a Chromebook Sales Specialist, you’ll excite customers and help spark sales for Chromebook by engaging store personnel and making products stand out on shelves. Train retail staff on client products, promotions and messaging. Learn more about our Chromebook team by visiting https://premiumretail....

O'Reilly Auto Parts
Arlington, Texas

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, ...

Dick's Sporting Goods
Fort Worth, Texas

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operation...

SAS Retail Services
Fort Worth, Texas

Why us? SAS Retail Services is part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area. ...

O'Reilly Auto Parts
Forest Hill, Texas

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, ...

Promoted
Professional Career Solutions
Fort Worth, Texas

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...

Promoted
BODYBAR Pilates HQ
Fort Worth, Texas

BODYBAR Pilates, A fast-growing fitness franchise based out of Fort Worth, Texas is seeking an experienced, proactive and detail oriented Merchandising and Procurement Specialist to oversee franchise retail operations across the BODYBAR Pilates system. This is a full-time exempt position and the ide...

Promoted
North Texas Tollway Authority
Fort Worth, Texas

The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist customers. Duties include handling customers interactions and responding to customers’ inquiries. Wal...

Promoted
Diabetes and Thyroid Center of Fort Worth, PLLC
Fort Worth, Texas

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Previous experience in customer service, sales, or other related fields. Handle customer inquiries and complaints....

Promoted
Hat Creek Burger Company
Roanoke, Texas

Does a job where you could bring satisfaction and happiness to people every day by providing great food and customer engagement sound like a job you would enjoy? Are you positive, detail-oriented, and can effectively multitask in a fast-paced environment? If you enjoy interacting with others, are tr...