Senior Manager, Service Delivery

Senior Manager Of Service Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As the Senior Manager of Service Delivery, you will work alongside the Service Delivery leadership and associated team members on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results. To thrive in this role, you will be capable of building and mentoring a high-performance team, being the liaison between operations and client leadership, with self-motivation, sharp attention to detail, and proficiency working within various software systems. Here's what you can expect :

Responsible for day-to-day leadership and management of multiple Service Delivery associates

Assist in executing action plans to improve operational and metric performance leveraging pre-identified drivers / risks / barriers

Assist in developing regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs

Conduct necessary analysis required to clearly identify issues

Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)

Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the specific client(s)

Other duties and responsibilities as assigned

Develop and coach team members in skills and processes to promote quality

Measure and monitor KPI metrics related to AR performance for front-end operations

Prepare, analyze, and provide daily, weekly, and monthly metrics reports

Required Skills :

A strong background in front-end operations

Demonstrated ability to analyze data, leverage insights for strategic decisions, and influence stakeholders across teams

Experience managing projects within an outsourced or healthcare consulting setting

Outstanding communication, organizational, and problem-solving abilities, with a patient-focused approach

The ability to collaborate effectively with diverse stakeholders in a global environment

Focus on data analysis with a record of achieving positive results

For this US-based position, the base pay range is $100,838.24 - $127,950.31 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.

The healthcare system is always evolving and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.