Supervisor, Quality Assurance

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission : 'Life's a Party, We're Makin' It Fun!' and 'So Much Fun It's Scary!'

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes :

Flexible work environment

Career advancement

Competitive base salary

Bonus opportunity

Vacation, Personal, Sick and Holiday pay

Medical, Dental, Vision, Disability, Life and AD&D insurance

401k with a company match

30% merchandise discount

Responsibilities

The Charlotte Distribution Center is seeking a Supervisor, Quality Assurance to oversee and manage our quality control processes while also ensuring the flow of merchandise through the department to meet deadlines. This role involves ensuring compliance with company standards and regulations through regular inspections and audits of consumer goods received at the Distribution Center.

Oversee and manage the quality control process to ensure compliance with company standards and regulatory requirements

Develop and implement quality control procedures and protocols

Conduct regular inspections and audits on a breadth of consumer goods

Monitor staff levels to ensure flow of merchandise through the department to meet deadlines, maximize throughput and productivity

Train and supervise quality control staff to ensure accurate and consistent audit and inspection processes, while coordinating the daily processing of department; including, but not limited to, floor observations

Collaborate with cross-functional teams to address quality issues and implement corrective actions

Analyze data and trends to identify potential areas of improvement in product quality

Maintain documentation of quality control activities, including audit results, inspection reports, and corrective actions taken

Monitor budget and payroll information of departments

Evaluate and discuss each associate's performance using objectives set at year-end review

Qualifications

Bachelor's degree in a related field of work and at least four years of related experience, or an equivalent combination of education and experience

Proven experience in quality control or a related field

Strong knowledge of QA / QC principles and FDA regulations

Excellent analytical skills with the ability to analyze data and identify trends

Strong attention to detail and accuracy in work processes

Excellent communication skills, both written and verbal