Customer Support Specialist

TRIGO Global Quality Solutions is seeking a Customer Support Specialist in Summerville, SC. The pay is $20-21.

Over-all Purpose

The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.

Reports to

Direct : Site Manager Indirect : Area Manager / Director of Operations

Responsibilities

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentially.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports.
• Prepare and send Advance Ship Notices (ASN) and / or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.
• Other duties and / or responsibilities as assigned

Job Skills & Competencies

Knowledge, skills, abilities

Hard skills

Values & attitudes

Global team spirit

Excellence

Customer focus

Initiative

Work experience

Overall recommendations

Education background

Overall recommendations