Mortgage Servicing

Job Opportunity

Locations : Tempe, AZ or Dallas, TX 3 days in office, 2 home

Primary Responsibilities :

• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.

Focus on delivering high-quality customer service and maintaining effective communication channels.