Strategic Customer Success Manager

Vouched Strategic Customer Success Manager

At Vouched we are building a powerful identity verification platform to provide worldwide access to life's most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, at the edge ML, and APIs.

Overview of the Role

The Strategic Customer Success Manager will play a crucial role in fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes. Ideal for a self-starter with a strong background in B2B SaaS environments, the position suits someone who thrives in startup settings and can be adept at navigating the intricacies of identity verification technologies.

Revenue Growth and Customer Retention

• Contract Conversion Initiatives : Spearhead projects to convert PAYGO customers to committed contracts, significantly impacting revenue growth and customer commitment levels.
• Ongoing Revenue Expansion : Aggressively identify, develop, and close upselling and cross-selling opportunities. Meet and exceed quarterly revenue targets through strategic account planning and effective sales tactics.
• Customer Retention Strategies : Implement proactive measures to enhance customer satisfaction and service delivery, effectively reducing churn and securing contract renewals.

Strategic Account Management

Technical and Project Management

Team Collaboration and Feedback Integration