Product Support Technician - Dairy Automation Products

Product Support Technician – Dairy Automation Products

Madison, Wisconsin Technician Full Time BouMatic

BouMatic is looking for a product support technician for dairy automation products. The product support technician will provide technical expertise and support for the installation, operation, troubleshooting, and maintenance of BouMatic automation products. They will work closely with customers, dealers, and internal teams to ensure optimal product performance and user satisfaction. They will also be bi-lingual in Spanish and English.

Key Responsibilities

• Deliver expert technical support to dealers, end-users, and internal personnel regarding proper installation, operation, troubleshooting, repair, and preventative maintenance of BouMatic's automation products.
• Contribute to the development and delivery of formal customer training programs.
• Evaluate the suitability of new and existing products for customer applications; provide on-site setup, startup assistance, and hands-on training.
• Receive, document, and resolve customer complaints and inquiries, balancing customer satisfaction with company policies and financial considerations. Collaborate with cross-functional teams as needed.
• Support the engineering department in new product development, including beta site testing, performance analysis, customer feedback collection, and manufacturing support.
• Investigate product issues; Identify root causes and provide feedback for continuous product improvement and design enhancements.

Required Skills and Qualifications

Please fill out the required information below.

After submitting this form, you will be sent a confirmation email. Attach your resume and an optional cover letter to the email.

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