Sr. Execution Manager, Global Strategic Accounts (REMOTE OPTION)

POSITION SUMMARY

As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account.

This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services.

You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support.

This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.

RESPONSIBILITIES

Client Engagement Management :

• Build and maintain strong relationships with the key client stakeholders.
• Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations.
• Collaborate with the sales account manager to align on customer expectations and drive successful execution.
• Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.

Project and Program Management :

• Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
• Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
• Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.
• Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted.
• Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.

Team Leadership and Collaboration :

• Leads team of direct reports in setting and achieving objectives in line with corporate values and goals.
• Act as an umbrella program manager, coordinating with various program and project management functions within the company (, customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
• Provide leadership and guidance to cross-functional teams involved in the client's projects and programs.
• Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle.

Risk Management :

• Identify potential risks and proactively implement mitigation strategies to ensure project and program success.
• Monitor project progress and address issues promptly to minimize disruptions.
• Assemble cross functional teams to address issues (quality, safety, manufacturing etc ) to ensure program or project issues are resolved in a timely manner.

Post-Sales Support :

• Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
• Act as liaison and escalation point for Service business and CSMs for the Account
• Continuously seek opportunities to enhance the client's experience and value from our products and services.

QUALIFICATIONS

• 5+ years’ experience in program and project management, preferably in a customer-facing role. Program certification and 10 years’ experience preferred.
• Strong leadership skills with the ability to lead and motivate cross-functional teams.
• Prior experience directly managing and developing a team.
• Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
• Strategic thinking and problem-solving abilities.
• Proficiency in project management tools and methodologies.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Prior experience in Data Center industry and knowledge of Power and Thermal products

EDUCATION AND CERTIFICATIONS

• Bachelor's degree in engineering, operations, or a related technical field
• MBA preferred.

PHYSICAL REQUIREMENTS

No Special Physical Requirements

TRAVEL TIME REQUIRED

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

With $ billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
27 days ago