Talent.com
Associate Software Support Specialist
Associate Software Support SpecialistTyler Technologies, Inc. • Overland Park, KS, US
Associate Software Support Specialist

Associate Software Support Specialist

Tyler Technologies, Inc. • Overland Park, KS, US
9 days ago
Job type
  • Full-time
Job description

The Associate Software Support Specialist provides basic-level software support for cities and counties in the use, functionality, and understanding of our products. The person in this role will provide support, training, analysis, and troubleshooting for our Tax-Wise property tax software. If you have the following competencies, we want to talk to you!

  • Strong desire to work with a team that has common goals.
  • Passion for helping clients and building rapport.
  • Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
  • Aptitude for problem solving and thinking out-of-the-box.

Responsibilities

  • Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
  • Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
  • Advance product knowledge by reviewing new functionality and testing new product issues.
  • Advocate for the client and ensure the software meets their business requirements.
  • May create or enhance documentation, videos, or webinars throughout the support process.
  • Commits to expanding technological skills and knowledge of the Tyler products.
  • Location

    Billings, Montana | Boise, Idaho | Lincoln, Nebraska

    Travel

    0-5%

    Qualifications

  • College degree or comparable work experience.
  • Prior experience with property tax is a plus.
  • Excellent interpersonal skills.
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client-focused environment.
  • Proficiency with computers and contemporary online applications.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • State-Specific Salary Range Disclosure Requirements

    Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

    Great Place to Work & Grow Your Career

    Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally.

    Taking Care of You & Your Family

    Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness.

    Equal Opportunity Employer

    Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.

    J-18808-Ljbffr

    Create a job alert for this search

    Support Specialist • Overland Park, KS, US

    Related jobs
    Operations Associate

    Operations Associate

    Americo Financial Life and Annuity • Kansas City, MO, US
    Full-time
    We are currently looking for a Operations Associate to join our team! Our Operations team maintains files, processes change requests, and provides status updates for policies within Americo's a...Show more
    Last updated: 9 days ago • Promoted
    Senior Software Support Analyst

    Senior Software Support Analyst

    Tyler Technologies, Inc. • Overland Park, KS, US
    Full-time +1
    Tyler Technologies is looking for a HR professional to provide a full range of human resources services.As an HR Business Partner you will formulate consultative partnerships across the HR function...Show more
    Last updated: 9 days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    TriCom Technical Services • Kansas City, KS, US
    Temporary
    Be among the first 25 applicants.This position will be mostly remote, but training in the office for the first 5-6 weeks, and they may need to come into the office occasionally; candidates must be ...Show more
    Last updated: 3 days ago • Promoted
    Tax Associate - Local

    Tax Associate - Local

    Intuit • RIVERSIDE, MO, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 30+ days ago • Promoted
    Tax Associate

    Tax Associate

    Intuit • WALDRON, MO, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Software Support Engineer

    Software Support Engineer

    Canonical • Kansas City, KS, US
    Full-time
    Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...Show more
    Last updated: 9 days ago • Promoted
    Client Support Associate

    Client Support Associate

    Jackson Hewitt - FHB • Gladstone, MO, US
    Full-time +1
    Seasonal Client Support Associate.We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relat...Show more
    Last updated: 10 hours ago • Promoted • New!
    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    Intuit • RIVERSIDE, MO, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Account Support Specialist (Facilities Management) - Kansas City, MO

    Account Support Specialist (Facilities Management) - Kansas City, MO

    CBRE Group • Kansas City, MO, US
    Full-time
    Account Support Specialist (Facilities Management).Open to new college grads and early career talent.As a CBRE Account Support Specialist, you will provide exceptional customer service and administ...Show more
    Last updated: 13 days ago • Promoted
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Belton, MO, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    SW KC Mkt Patient Access Representative

    SW KC Mkt Patient Access Representative

    The University of Kansas Health System • Paola, KS, US
    Full-time
    SW KC Mkt Patient Access Representative Paola Medical Pavilion.Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas.The Pati...Show more
    Last updated: 30+ days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    Titan Protection and Consulting, Inc. • Overland Park, KS, US
    Full-time
    Under the general direction of the Systems Administrator, the Technical Support Specialist provides basic installation service for clients, responds and resolves basic client inquiries, configures ...Show more
    Last updated: 6 days ago • Promoted
    Operations Support Services Associate I

    Operations Support Services Associate I

    Americo Financial Life and Annuity • Kansas City, MO, US
    Full-time
    Operations Support Services Associate I.We are currently looking for an Operations Support Services Associate to join our team! Our Operations Support Services department is responsible for indexin...Show more
    Last updated: 30+ days ago • Promoted
    Associate Support Engineer - 744000075090391-2643

    Associate Support Engineer - 744000075090391-2643

    Eurofins Viracor BioPharma Services • Lenexa, KS, US
    Full-time
    Associate Support Engineer - 744000075090391-2643.Eurofins Viracor BioPharma Services.This job was posted by https : / / www. For more information, please see : https : / / www.Eurofins Scientific is an inte...Show more
    Last updated: 3 days ago • Promoted
    Medical Insurance and Billing Specialist

    Medical Insurance and Billing Specialist

    Functional Pediatric Therapy • Basehor, KS, United States
    Full-time
    FUNctional Pediatric Therapy is a growing outpatient pediatric clinic that provides individualized occupational, physical, and speech therapy services to children from newborn to adolescents.The te...Show more
    Last updated: 4 days ago • Promoted
    Bilingual Technical Support Specialist

    Bilingual Technical Support Specialist

    NestPay • Kansas City, MO, US
    Full-time
    The Bilingual Technical Support Specialist provides exceptional customer service and technical assistance to our clients in both English and Spanish. This role is responsible for troubleshooting sof...Show more
    Last updated: 3 days ago • Promoted
    Tax Associate - 2+ Yrs Paid Tax Experience Required

    Tax Associate - 2+ Yrs Paid Tax Experience Required

    Intuit • RIVERSIDE, MO, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 19 days ago • Promoted
    Tax Associate - Onsite

    Tax Associate - Onsite

    Intuit • WALDRON, MO, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted