Customer Accounts Representative

General Description : Working in a team environment to manage daily credit activities including processing order forms, explaining rental agreements to customers, maintaining proper due dates, handling and protecting customer privacy, and be responsible for telephone and field collections to ensure rental accounts are current.

Our Account Representatives :

• Working knowledge of word, excel and ability to learn our company point of sale system
• Work within a team environment
• Communicate with past due customer accounts via telephone or written communication
• Visit past due customers in-home as necessary to collect payment or recover merchandise
• Follow Company's plan for record keeping on all correspondence with customers and status of collection efforts
• Follow all State and Federal collection laws
• Must have a valid drivers license at all times and be able to drive company and customer vehicles
• Establish and maintain relationships with area lien holders
• Receive payments and post amount paid to customer's account
• Perform duties which include rentals, sales, verifications, collections, etc. as necessary
• Ability to communicate effectively with customers, store personnel and management
• Perform other duties as assigned by management
• Normal five day work week to include Saturdays. Normal business hours are 9 : 00am until 6 : 00pm or later

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