We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details :
Role : Service Desk Solution Project Lead
Location : US-based (hybrid remote with onsite work as needed)
Duration : 8-10 months
Responsibilities :
- Vendor analysis, selection, installation, and configuration of a new Service Desk solution.
- Collaborate with stakeholders, conduct vendor assessments, and manage project timelines and budgets.
- Ensure successful deployment / implementation and provide training and support to end users.
- Ensure ongoing governance standards are in place for long term support and optimization.
Requirements :
- 5 years of experience leading Service Desk solution projects.
- Strong expertise in Service Desk tools (preferably ServiceNow) and ITSM processes.
- Proven track record in vendor evaluation, project management, and client communication.
- Relevant certifications (PMP, ITIL, Agile) are advantageous.
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