Benefits Specialist / HR Administrator

Benefits Specialist / HR Administrator

At EMI Services, a subsidiary of TechFlow Inc., we take pride in providing mission-critical facilities maintenance and operations support for U.S. military installations nationwide. Our work directly impacts the daily lives of service members, ensuring they have safe, reliable, and efficient environments to live and work in. Behind the scenes, our corporate team plays an equally vital role empowering our people and supporting the mission through excellence in HR, finance, and operations.

We're looking for a Benefits Specialist / HR Administrator to join our dynamic team. Reporting to the Chief Financial Officer (CFO), this position will manage and enhance the administration of employee benefit programs across multiple benefit classes and states. You'll play a key role in ensuring accuracy, compliance, and a positive employee experience throughout the organization.

Key Responsibilities

• Reconcile monthly benefits invoices against employee enrollments and payroll deductions for multiple benefit plans.
• Verify the accuracy of premiums billed and resolve discrepancies with carriers
• Track and reconcile Health and Welfare (H&W) allowance funding for SCA and Union employees.
• Maintain accurate benefit enrollment records for all employee classes (SCA, Union, and Salaried) in HRIS and carrier systems.
• Process benefits enrollments for new hires, qualifying life event changes, and terminations in accordance with company policy and regulatory requirements.
• Support the administration of medical, dental, vision, life, disability, and supplemental insurance plans across multiple states.
• Ensure compliance with SCA and collective bargaining agreement (CBA) benefit requirements.
• Assist with audits, annual open enrollment, and required filings (e.g., ACA, 5500s, etc.).
• Provide exceptional customer service by responding to employee inquiries related to benefit eligibility, coverage, and payroll deductions.
• Partner with payroll, accounting, and HR teams to ensure data integrity between systems.
• Identify and implement process improvements to enhance accuracy and efficiency in benefits administration.
• Support the daily operations of the HR Team
• Use HR databases to review, input and keep track of employee information
• Track employee progress within the onboarding program
• Assist with orienting new employees to the organization
• Answer employee questions about HR regulations and benefits
• Maintain organized and up-to-date HR files
• Act as liaison between employees and health plans, when necessary
• Promote and maintain a positive image of EMI Services to our customers, vendors, employees, and the community by demonstrating a polite, professional, and courteous attitude.
• Be adaptable and flexible in high demand, fast paced work situations. Establish priorities to ensure completion of tasks in a timely manner.
• Special projects as needed and other duties as assigned.