OPS CONSUMER COMPLAINT ANALYST

Requisition No : 862878

Agency : Office of the Attorney General

Working Title : OPS CONSUMER COMPLAINT ANALYST - 41901949

Pay Plan : Temp

Position Number : 41901949

Salary : $15.00 - $17.00 hourly

Posting Closing Date : 11 / 24 / 2025

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"This is a re-advertisement. Prior applicants need not re-apply".

Our Organization and Mission : The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.

Position Summary : This position is in the Office of the Attorney General in Tallahassee, Florida. This temporary position can be full-time or part-time and will initially be for a period of 6 months. Employment may be extended for 6-month intervals dependent on agency needs and employee performance.

This position provides analytical and administrative support to the Consumer Protection Division for the Division's work in the Office of the Attorney General's Senior Protection Team (SPT) and the Military and Veterans Assistance Program (MVAP). The SPT is a multi-division team that focuses on identifying, preventing, and stopping financial fraud and exploitation perpetuated against Florida seniors. The MVAP initiative focuses on identifying, preventing, and stopping financial fraud and deceptive trade practices targeted towards our military and veteran families. The OPS Consumer Complaint Analyst-SPT & MVAP will assist the team in intake, consumer complaint management, and complaint referral and monitoring. This position requires the ability to perform the major portion of the duties assigned with a minimum amount of supervision. The duties and responsibilities of this position stem from the Consumer Protection Division's enforcement of Chapters 501, 542, 812, 817, 895, and 932 of the Florida Statutes and related laws and administrative rules of the state, and other related federal statutes, rules, and laws.

Pay : $15.00 - $17.00 hourly, commensurate with experience

Qualifications :

Four (4) years of experience in consumer complaint program work, interviewing, business administration, customer or public relations, investigations, insurance, utilities engineering, or utilities rate analysis; OR

A bachelor's degree from an accredited college or university.

Preference will be given to applicants with experience :

• Working with seniors or protected adults
• Reviewing and responding to written consumer complaints

Preference will be given to applicants available to work full-time.

The Work You Will Do : The responsibilities of this position include, but are not limited to the following :

KNOWLEDGE, SKILLS, AND ABILITIES :

Candidate Profile (application) must be completed in its entirety.

The Benefits of Working for the State of Florida : Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

IMPORTANT NOTICE : To be considered for the position, all applicants must :

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and / or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained.

NOTE : Any required experience and / or preferences listed in the advertisement must be verified at the time of application.

CRIMINAL BACKGROUND CHECKS / DRUG FREE WORKPLACE : All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT : The Office of the Attorney General participates in the U.S. government's employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY / ADA STATEMENT : The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS : Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at : https : / / www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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