L1 Service Desk Analyst
Job Description 3-4 yrs of University education post High school (B.Sc. or Diploma) 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience is mandatory Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following : Windows Operating systems - Windows XP / 7 / 10 Remote desktop connectivity applications MS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook / Exchange MS Outlook : Configuring the MS Outlook - via Exchange or POP Making Calendar entries - setting up meetings Sharing of calendar address book and contacts.
Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email. Setting up Rules in MS outlook Website Open Jobs
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