General Manager, Signature

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The General Manager, Signature Stores leads the overall retail strategy and operations for T-Mobile's flagship location. They are responsible for developing a dynamic team that delivers the highest expression of the T-Mobile brand experience, characterized by heightened service, brand and product expertise, and exclusive experiences. Achieves business objectives by collaborating with cross-functional teams to integrate industry-relevant activities and brand initiatives into planning cycles to amplify brand presence and deliver results. Through a deep understanding of unique customer needs and the competitive landscape, mobilizes resources to solve problems and drive priorities to achieve significant sales volume quotas and deepen customer loyalty. This leader is also responsible for interfacing with senior leaders, OEMs, 3rd party vendors, co-sponsored relationships, and distinguished visitors.

Job Responsibilities :

• Oversees day-to-day operations of signature retail store and ensures an exceptional customer experience through friendly and knowledgeable staff in a highly-visible, dynamic store atmosphere. Accountable for all aspects of store operations through heavy cross-functional partnership with corporate teams (purchasing, merchandising, inventory, accessories, marketing, partnerships, sponsorships, brand, formats), and external partners (OEMs, 3P Vendors, co-sponsored relationships, distinguished visitors). Complies with expense control procedures and efficiently staffs store to maintain tight labor controls.
• Leads and directs a large team of retail employees including Sr. Mobile Experts, Associate and Store Managers, in achieving aggressive sales, service, and brand objectives. Coaches and develops store team to meet T-Mobile retail format promise. Develops transformational leaders through targeted coaching conversations informed by observed performance and metrics analysis.
• Represents T-Mobile in the surrounding community and industry, sets a high bar for involvement and relevance including brand perception / reputation. Supports community and large-scale brand initiatives other events that promote T-Mobile and drives shopper traffic and transactions, deepening customer relationships with T-Mobile brand and extending customer lifetime value.
• Attracts, hires, trains, inspires and retains top talent through proactive development and succession planning efforts. Coaches and develops store team to meet T-Mobile retail strategy.
• Ensures customer satisfaction in all areas of sales and service by demonstrating T-Mobile selling practices, heightened product expertise, and ensuring customers and associates are operating in a comfortable environment.
• Provides input to key performance indicators, measures performance to deliver on objectives, quotas and KPIs. Develops and implements strategic plans to ensure business performance targets are met or exceeded.
• Ensures policies and procedures are communicated and followed by team members. Takes ownership for team performance and behavior.

Education and Work Experience :

Knowledge, Skills and Abilities :

Licenses and Certifications :

Travel :

Travel Required (Yes / No) : Yes

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $111,800 - $201,800

Corporate Bonus Target : 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.