IT MSP Tier I Technician

Job Summary

We are seeking a skilled and customer-oriented Managed Service Help Desk Technician to join our dynamic team. As a Managed Service Help Desk Technician, you will be responsible for providing exceptional technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve various IT-related issues, ensuring the smooth operation of our clients' computer systems, networks, and software applications. This position requires excellent problem-solving skills, a strong customer service mindset, and the ability to work in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients\' technical support requests via phone, email, or ticketing system.
• Provide timely and accurate technical assistance to clients, resolving hardware, software, and network-related issues.
• Troubleshoot and diagnose problems, perform root cause analysis, and develop effective solutions.
• Escalate complex issues to the appropriate team members or vendors for further investigation and resolution.
• Maintain detailed documentation of client interactions, technical issues, and resolutions in the help desk ticketing system.
• Collaborate with team members to identify trends and recurring issues, and suggest improvements to enhance service quality and efficiency.
• Assist in the setup, configuration, and maintenance of clients\' computer systems, software applications, and network devices.
• Stay updated on the latest industry trends and technologies to provide up-to-date support to clients.

Requirements

Benefits

Please note that this position requires working from our office location and is not a remote or work-from-home opportunity.

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