Technical Account Manager - North America

Technical Account Manager – North America

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By making evidence the heart of security, we help customers stay ahead of ever‑changing cyber‑attacks. Corelight is a cybersecurity company that transforms network and cloud activity into evidence, delivering intrusion detection, network security monitoring, and smart PCAP solutions.

Responsibilities

• Establish and drive key technical / executive relationships with strategic customers.
• Assist the sales teams in delivering an ongoing confirmation that Corelight products provide value for customers.
• Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required.
• Advocate for customers and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum.
• Manage post‑sales relationships with customers and partners to drive successful adoption and operationalisation of Corelight products and services.
• Guide customers and drive achievement of key milestones around implementation and adoption of new features.
• Provide best practices and accelerated support for Corelight solutions.
• Develop best practice recommendations for partners based on the experience gained from customer engagements.
• Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritising product requirements by communicating customer needs and impact.
• Perform hands‑on troubleshooting, configuration, and demonstration of Corelight products.
• Document communication with the customer into the Client Success platform.

Requirements

Technical Requirements

Compensation

Target range : $135,000 – $150,000 USD.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

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