People Operations Specialist

People Operations Specialist

This is a fantastic opportunity to join a diverse and growing Human Resources team as a People Operations Specialist. You will be part of our global support team, working to drive a seamless candidate, employee, and alumni experience at all levels of the organization.

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Operations Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

What You'll Do at Pega :

• Act as the first point of contact for all People employee queries to provide a prompt and robust employee experience.
• Ticket resolution through the Tier 1 People Operations Workbasket in our Service Management platform, following standard internal process and adhering to established SLAs and KPIs.
• Coordinate and ensure completion of all regional onboarding compliance and work authorization requirements for new hires : (in AMS) Canadian SIN Verification, US I-9, E-Verify, Reverification, etc.
• Manage all People administration tasks throughout the employee lifecycle such as international transfers, verifications of employment, employee offboarding, etc.
• Support our On / Offboarding Specialist team in the global preboarding and onboarding activities, including background checks, contract issuance, and applicant tracking system accuracy, while ensuring a seamless and service-oriented experience for new hires and stakeholders.
• Support global audit and compliance requirements including records management compliance.
• Propose creative ideas to continuously improve the candidate and employee experience through Gen AI, automation and self service.
• Create and maintain required standard operating procedures to ensure a full suite of process documentation exists for all global tasks as defined in Global People Operations service catalog.
• Adhere to service level agreements.

Who You Are :

What You've Accomplished :

Pega Offers You :

Base salary range for this role is 59,200 - 88,600 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus / commission, and other pay components for this role at the relevant recruitment stage.

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.