Room Attendant Job Description
Position Summary
The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager.
His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.
Primary Responsibilities
- Load carts with all necessary supplies
- Turns off all electricity (heating or cooling set to fan or cool setting )
- Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
- Cleans the cart & ensures that all bottles are correctly labeled; paces himself / herself so that rooms are being cleaned in accordance with company time constraints
- Make beds properly
- Vacuums & sweeps carpets & floors
- Mop floors
- Dust, brush, polish, & vacuum furniture
- Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
- Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
- Inspect rooms for safety hazards & for the operating conditions of equipment
- Check for damaged linens
- Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
- Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)
- Maintain cleanliness of storage rooms & stocks cart
- Remove & empties linens from housekeeping cart into laundry cart & sends to laundry
- Record room status on work assignment sheets
- Other duties as assigned
Education / Experience
- High school diploma or GED preferred
- Previous hotel housekeeping experience preferred
- Attention to detail
- Previous customer service experience preferred
Physical Requirements
- Walking and standing for long periods of time (approximately 5 - 6 hour shifts)
- Pushing a vacuum cleaner
- Bending, Stooping, Kneeling
- Lift mattresses and arrange furniture
- Loading and unloading supply cart
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