Director of Operations Readiness & Delivery

Director of Operations Readiness & Delivery

The Director of Operations Readiness & Delivery, Restaurant Excellence, provides leadership and guidance to a team that directly supports the brand's strategic vision. The Director also works cross-functionally within the Restaurant Support Center (RSC) to ensure operational excellence for key initiatives, sales / profitability growth for Franchise and Company Operations, and support marketing and digital campaigns.

May perform any or all of the following duties :

• Lead a multifunctional team to support the brand's operations teams and internal RSC cross-functional partners.
• Serve as the primary point of contact for Operations on key initiatives determined by leadership.
• Support the brand's Operations leadership administratively in preparation for CKE Board of Directors, ops committee, and internal leadership team meetings.
• Displays outstanding leadership skills by providing coaching, guidance, and development to direct and indirect reports.
• Provide thought leadership to enable sales / profitability growth while providing strategic direction to the brand's fundamental principles.
• Work with the CKE Culinary team to develop new products during the ideation and testing phases.
• Key point of contact for Franchisees in support of operations initiatives, including support of quarterly ops committee meetings and annual conference.
• Coordinate and partner with the CKE Digital team in support of the First Party / Third Party delivery program.
• Attends seminars and completes additional training to stay current with industry trends.
• Conducts field visits in both Company and Franchise locations to provide feedback / monitor results of testing of key initiatives.
• Participates in company meetings, webinars, and conference calls.
• Performs other duties and / or special projects as assigned in response to changing business conditions and / or requirements.

Position Qualifications / Core Competencies :

Work Environment :

Physical Demands :

The company retains the right to change or assign other duties to this position as deemed appropriate with or without notice.