Customer Service Representative Healthcare - 33462

Customer Service Representative - Healthcare

Location : Lawrence, KS (On-site Position) Starting Pay : $15.00 / hr. plus a $1,000 new hire bonus and up to $2,400+ in other potential bonuses!

• Schedule : Limited-Service Full-Time positions available

Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence, While Building Your Career

Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.

Youll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so youll be ready to succeed from day one.

Pay & Benefits We offer a competitive pay and benefits package designed to support your success both professionally and personally :

Competitive Compensation : $15.00 / hr. base pay + 10% shift differential $1,000 new hire bonus and up to $2,400+ in bonus opportunities, including training completion and referrals

Essential Duties and Responsibilities :

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

Calls are basic and routine.

Uses computerized system for tracking, information gathering, and / or troubleshooting.

Provides feedback when needed, provide input on call trends, processes, procedures, and training.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

Refer calls as required to CSR Lead

Maintain up-to-date knowledge of client regulations and policies

Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

High School diploma or equivalent with 6 months of customer service experience.

Must be able to speak and read English clearly, professionally and fluently.

Ability to work within established turnaround times

Must have excellent interpersonal skills and the ability to organize simultaneous tasks

Ability to work as a member of a team

Must participate and certify in internal CCO training to begin this role.

Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I training for this role.

May be required to work overtime and scheduled holidays.

Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the companys discretion.

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information.