Office Assistant

Power Plus Strategic Account Administrator

Do you have administrative experience and enjoy being detail oriented? Are you well-organized and have time management skills? Do you like interacting with customers? If so, we should talk.

We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We've built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

Summary

The Strategic Account Administrator plays a key role in growing and maintaining relationships with existing customers, ensuring service level agreements are being maintained, and keeping all Account Managers apprised of the account. This position requires tenacity and follow through to establish relationships with key decision makers to introduce Power Plus and our services.

Job Responsibilities

• Check in with Account Managers at the beginning and end of shift.
• Maintain effective relationships with customers via phone and email in a professional manner.
• Ensure work is billable and prepare administrative backup required to pre-bill and bill.
• Monitor systems for follow up actions and flag issues requiring management's attention.
• Report and provide analytics required to keep service level agreements.
• Other duties may be assigned as business needs require.

Competencies/Requirements

• Experience in providing a high level of customer service required.
• Experience with software development preferred.
• 1-3 years of experience in a web based, Windows environment background is a plus
• Strong problem-solving and organization skills.
• Ability to identify and resolve questions independently.
• Outstanding interpersonal and communication skills.
• Ability to follow through to completion of any problem.
• Ability to prioritize and work in a fast-paced environment.
• Handle multiple tasks and work under time constraints.
• Work with Project Coordinators and Service Coordinators with scheduling issues.

Hourly Pay Range: $18.00 - $24.00

If you've always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!