Sr. Site Reliability Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Site Reliability Engineer (multiple openings) in Austin, TX to

• Provide technical support to critical applications.
• Perform root cause analysis, applying operation break fixes and other maintenance activities to keep critical application up and running 24x7.
• Interact with Systems, Database personnel, Engineering, Product Development, Risk and various groups within Technology.
• Provide technical support to Tier 0 Applications ensuring it meets all service level agreements and team objectives.
• Participate in root cause and analysis (RCA) for issues encountered for associated services.
• Assist in disaster recovery plan without impacting any related services.
• Implement extensive application monitoring objectives. Implement self-healing services to minimize or eliminate downtime.
• Work with development team to resolve issues, enhance applications, and advice.
• Participate on the on-call rotation.
• Resolve incidents and problems in accordance with defined guidelines and meet operational level agreements.
• Ability to work after hours including weekends, night, early morning on rotational shifts.
• Position reports to the Austin, Texas office and may allow for partial telecommuting.

Qualifications

Basic Qualifications :

Additional Information

Worksite : Austin, TX

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements : This position does not required travel.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is $112,674.00 USD to $164,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), Employee Stock Purchase Program, FSA / HSA, Life Insurance, Paid Time off and Wellness Programs.