Customer Service Associate

Benefit / Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

NOTE : This is an in-person role located at our store in Portland, Oregon. This is NOT a remote job

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier.

Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products.

Operates the point-of-sale system, copiers / printers, rental computers, and other store equipment. Other duties as assigned.

May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE :

• Previous customer service or sales experience in a retail environment
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• A high school diploma or equivalent required
• Valid driver's license required
• Ability to work flexible hours
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner

WHAT WE EXPECT OF YOU :

• Assists customers with shipping and packaging services, printing estimates / orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
• Keeps the store front and back office clean and organized

PHYSICAL AND SAFETY REQUIREMENTS :

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Compensation : $16.00 - $18.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
19 days ago