Front Desk

Location / Org Data : Brand Logo :

Overview :

This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment

scheduling, registration, and insurance verification.

Responsibilities :

Core duties and responsibilities include the following. Other duties may be assigned.

• Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients
• Registers patients by verifying that a patients record is up to date and accurate.
• Makes appropriate changes in the computer system and on the patient's chart.
• Scans documents for patient file including drivers license, insurance card, and referral form.
• Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
• Obtains necessary documentation or records prior to patients scheduled date of service.
• Answers telephone and responds to inquiries including email correspondence from patients.
• Prepares treatment plans.
• Schedules appointments and enters into schedule.
• Checks patients out and collects payments from patients and reconciles daily cash reports.
• Conducts reminder calls to patients.
• Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
• Collects, sorts, distributes, and prepares mail.
• Maintains / cleans lobby and reception area.

Please note that additional responsibilities may be assigned.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION :

High school diploma or equivalent

EXPERIENCE :

Dental Front Office experience preferred

Knowledge of dental software programs a plus

COMPETENCIES :

To perform the job satisfactorily, an individual should demonstrate the following competencies :

Technical Skills Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build

knowledge and skills; shares expertise with others

Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service;

responds to requests for service and assistance; meets commitments

• Interpersonal Skills Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
• Oral Communications Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to

questions

• Written Communication Writes clearly and informatively; able to read and interpret written information
• Quality Management Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Diversity Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;

upholds organizational values

• Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; respects diversity
• Planning / Organizing Prioritizes and plans work activities; uses time efficiently
• Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions; follows through on commitments

• Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the

situation; able to deal with frequent change, delays, or unexpected events

Attendance / Punctuality Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and

appointments on time

Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments;

commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate

plan