French-French Canadian Bilingual Customer Service Representative

French-French Canadian Bilingual Customer Service Representative

Company : Leading Edge Connections, LLC

Type : Full-Time, 1099 Contract (Remote)

Pay : $15.00$17.00 per hour

About Us

Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connectiondelivering exceptional results while ensuring every team member feels valued as part of the LEC Family.

Position Overview

We are seeking experienced, bilingual Customer Care Representatives to join our growing virtual team. Agents will provide customer support through inbound and outbound calls as well as email communications. This role includes assisting with purchases, verifying orders, answering product questions, and delivering empathetic service while supporting CSR functions for tech support on customer portals and membership retention. Representatives will help customers understand their benefits, encourage renewals (soft sales), and ensure a seamless customer experience. Candidates with an insurance policy / agent background are strongly preferred.

Responsibilities

• Deliver professional and empathetic customer support via phone and email.
• Assist with purchases, order verification, and product / service inquiries.
• Provide technical support for customer portals, including login and navigation assistance.
• Support membership retention efforts by explaining benefits clearly and encouraging renewals / resign-ups.
• Handle inbound and outbound calls with a focus on soft sales and customer loyalty.
• Accurately document interactions in CRM / ticketing systems (Salesforce, HubSpot, etc.).
• Identify high-risk or escalated customer situations and act promptly.
• Monitor and report trends in customer issues, systems, or processes.
• Manage multiple tasks efficiently across systems without loss of professionalism.
• Maintain punctuality, reliability, and a positive attitude in all interactions.
• Be open to cross-training and supporting additional projects as requested.

Qualifications

Hardware / Software Requirements

To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications :

Schedule & Work Environment

Compensation & Benefits

If you are passionate about customer service, fluent in French and English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!