Patient Services Representative (Medical Receptionist)

Patient Services Representative (Medical Receptionist)

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here :

LIFE-Work Balance & Flexible Schedule : Full-time (3-day / 12-hour shifts, 8 AM - 8 PM)

No overnight shifts, so you can prioritize both your career and personal life!

Competitive Pay & Benefits : Medical, Dental, Vision, Prescription, Pet Insurance & more

Paid Time Off & Holidays : Recharge and take care of yourself

401K with Company Match : Plan for your future

Wellness Support : Employee Assistance Program (EAP) & Wellness Initiatives

Professional Growth : Leadership opportunities & professional development

Key Responsibilities :

Warm Welcome

: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.

Patient and Business Documentation

: Maintain confidentiality while collecting and organizing important patient and business documents.

Insurance Verification

: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing / collection information.

Financial Responsibility

: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.

Collaborative Support

: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.

Compliance

: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.

Administrative Duties

: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.

Quality Assurance

: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.

Travel Requirement

: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.

Required Qualifications :

Education :

High school diploma or equivalent, Medical Administrative Assistant certificate a plus

Experience :

1+ year of experience in a medical office or healthcare setting preferred

Skills :

Strong communication, attention to detail, and ability to multitask in a busy environment

Technical Skills :

Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred

Flexibility :

Ability to work 12-hour shifts, including some weekends and holidays

Team Player :

A proactive, friendly, and patient-focused approach to service

At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!