IT Support Tech 2 - Phoenix or Wickenburg

Overview

IT Support Tech 2 - Phoenix or Wickenburg at Meadows Behavioral Healthcare. This role provides Tier 2, IT support to the end-user community remotely and in person. The position entails next level support while working closely with a contracted help desk team. Responsibilities include support for operating systems, software, security scanning, infrastructure support and EHR support. Travel is required.

Meadows Behavioral Health is a leader in the behavioral health industry, offering residential, outpatient, and virtual treatment for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We provide state-of-the-art care including neurofeedback and other services, with an evidence-based approach rooted in decades of clinical experience.

We value compassion, innovation, and a passion to make an impact. A large share of our current top-level executive staff are internal promotions. This role is ideal for someone looking to grow with a company that believes in developing talent.

Responsibilities

• Work to resolve escalated Tier 2 support tickets with minimal guidance and oversight.
• Install, configure, and deploy standard technology hardware & software.
• Coordinate equipment acquisition from vendors.
• Coordinate and ship equipment to remote employees and campuses.
• Maintain an asset inventory system.
• Document relevant hardware and software instructions related to troubleshooting, hardware setups, and the end user experience.
• Assist with project planning and installation / configuration of new technology systems.
• Proactively collaborate with third-party Support Desk Service to resolve outstanding issues.
• Provide one-on-one or group training, including EHR support and training.
• Contribute to and assist third-party Support Services in maintaining a knowledge base of previous support issues.
• Assist in IT Infrastructure, IT Security, and Application Development projects.
• Create in-house documentation for existing and new staff.

Qualifications

High School Diploma or GED required; BS in MIS preferred.

CERTIFICATION / LICENSES : CompTIA A+ & Network+ (or equivalent) recommended, but not required.

Experience

Details

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