Cancer Resource Center Coordinator

Cancer Resource Center Coordinator

JOB SUMMARY / PURPOSE

Responsible for the day-to-day maintenance and coordination of programs, events, and groups that serve cancer patients and families, as well as day-to-day operations of the Cancer Resource Center.

DEPARTMENT DESCRIPTION

The Samaritan Cancer Resource Centers partner with anyone touched by cancer to provide the support we need to live with strength, determination and hope into the future. Services are provided to patients, caregivers, families and loved ones.

EXPERIENCE / EDUCATION / QUALIFICATIONS

High school diploma or equivalent required.

Two (2) years experience in a position of similar complexity and responsibility or equivalent college level coursework required.

Experience and / or training with computer applications required.

Two (2) years experience in an oncology setting preferred.

Experience and / or training with medical terminology preferred.

Experience and / or training in wig fitting and cosmetology preferred.

Experience and / or training with scheduling patient appointments in related areas preferred.

KNOWLEDGE / SKILLS / ABILITIES

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.

Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.

Communication - Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner.

Computer literacy - Proficient computer skills in department applications.

PHYSICAL DEMANDS

Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 – 100% of the time)

CLIMB - STAIRS

LIFT (Floor to Waist : 0"-36") 0-20 Lbs

LIFT (Knee to chest : 24"-54") 0 – 20 Lbs

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

BEND FORWARD at waist

KNEEL (on knees)

STAND

WALK – LEVEL SURFACE

ROTATE TRUNK Standing

REACH - Upward

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

SIT

ROTATE TRUNK Sitting

REACH - Forward

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand / Fist

None specified

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