Call Center Agent

Description

Location : Boston,MA

Company : Unilux Brand

Job Description :

We are seeking a motivated and dedicated Call Center Agent to join our team. As a Call Center Agent, you will serve as the first point of contact for our customers, providing exceptional service and support. In this fast-paced environment, you will handle incoming calls, address customer inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Handle customer inquiries regarding products, services, and account issues.
• Resolve customer complaints and issues effectively and efficiently.
• Document customer interactions and maintain accurate records in the system.
• Provide customers with accurate information and recommendations based on their needs.
• Collaborate with team members and departments to ensure customer satisfaction.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.