Strategic Operations Manager Product Excellence

Strategic Operations Manager Product Excellence

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Summary

As the Strategic Operations Manager Product Excellence , you will lead analytics, reporting, and strategic projects. You will partner with the Product Excellence Leadership Team, STEP, and CEG Ops to drive data-driven decision-making, OKR alignment, and business rhythm reporting. This role requires strong analytical skills, operational discipline, and the ability to translate complex data into actionable insights while managing projects end-to-end. You will serve as a trusted advisor to the Product Excellence Leadership Team and a respected partner to cross-functional stakeholders across product, sales, marketing, finance, and customer success. Supporting both operational and strategic aspects, you will solve complex business problems, leverage data, and drive results to accelerate impact. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company.

What You Get to Do in This Role :

• Lead reporting for PEx, including performance tracking, monthly business reviews, and executive readouts
• Structure complex business problems, develop hypotheses, perform analyses, and deliver insights and recommendations through high-quality presentations and storytelling
• For strategic initiatives, align stakeholders across functions, including senior and executive leadership, to drive clarity and collaboration across the organization

Business Insights & Execution

Strategic Initiatives

Qualifications

Our ideal candidate :

Additional preferred qualifications :

For positions in this location, we offer a base pay of $100,500 - $138,240, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.