Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

Guest Services Call Center Team

Do you have a passion for sharing excellent Guest Service? Join the Guest Services Call Center Team as a part-time Call Center Representative! Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This part-time position requires three full days of availability and is located inside a high-volume call center with a 24 / 7 operation. The starting pay rate for this position is $20.10 / hour. Responsibilities include :

• Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
• Demonstrate curiosity & interest in Disney Products
• Navigate between multiple computer applications
• Answer emergency calls and respond appropriately
• Meet required departmental metric expectations and efficiency goals
• Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses as assigned
• Meet Walt Disney World transfer Guidelines

Basic qualifications include :

Preferred qualifications :

Additional Information : The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.