Call Center - HOA Collections Specialist
EXPLORIA RESORTSClermont, FL, United States6 days ago
Job type
- Full-time
Job descriptionStarting at $15 / Hour + Monthly Incentives and Bonuses!! Guarantee $400 / month in bonuses for the first three months!!! Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift) Every other Saturday (If you work on Saturday, your day off will be during the week). Sundays : Always off Subject to change based on business needs Collect Payments : Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing. Follow Up on Dues : Reach out to owners by phone and other methods to follow up on unpaid dues. Manage Accounts : Keep track of assigned accounts, following our collection guidelines for the timeshare HOA. Update Account Information : Learn to update and manage owner account information in our system accurately. Use Collection Tools : Get comfortable with our collection tools and processes to handle assigned accounts effectively. Understand the Basics : Learn the key rules and procedures related to timeshare HOA debt collection. Provide Good Customer Service : Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service. Prior call center experience or prior experience in a commission / incentive / gratuity-based role Bilingual in English and Spanish Experience with outbound calling and closing customers is a plus Experience with deselection calls Able to show up on time every day - attendance is integral in this role Comfortable being on the phones, sitting at the computer,and handling sensitive information Strong communication skills and attention to detail. Willingness to learn basic debt collection regulations and timeshare HOA procedures.
Job Details
Job Location
Clermont, FL
Description
J oin Our Team at Exploria Resorts!
We're hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessary-Any call center experience is a great start, and we are willing to train the right candidate who wants to succeed!
Position : Call Center - Collections Specialist (Bilingual : Spanish)
Start Date :
- Interviews will be held on November 20th!
Compensation :
Hours / Shift :
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life / AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Responsibilities :
Qualifications
Qualifications and Skills :
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Call Center Specialist • Clermont, FL, United States
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