Talent.com
Customer Service Representative

Customer Service Representative

Veterans StaffingTampa, FL, US
30+ days ago
Job type
  • Full-time
Job description

Telecommuting Opportunity

This position is national remote. You'll enjoy the flexibility to telecommute

  • from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours between 7 : 00am - 5 : 30pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be 8 : 00am - 5 : 00pm EST.

Primary Responsibilities :

  • Answer a high volume of calls from patients or their representative
  • Perform scheduling, re-rescheduling, and cancelation of patient appointments.
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
  • Maintain all Compliance and HIPAA regulations at all times
  • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications :

  • High School Diploma / GED
  • Must be 18 years of age OR older
  • 1+ years of experience in a medical office, call-center in healthcare or office setting in healthcare while analyzing and solving customer problems
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work any 8-hour shift between the hours of 7 : 00am to 5 : 30pm CST, Monday - Friday.
  • Preferred Qualifications :

  • Medical terminology experience
  • Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
  • Telecommuting Requirements :

  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

    Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Create a job alert for this search

    Customer Service Representative • Tampa, FL, US

    Related jobs
    • Promoted
    Customer Service Representative

    Customer Service Representative

    AirgasLargo, FL, US
    Full-time
    Customer Service Representative (Open).Location : Largo, FL (Retail Solutions) - Management.Airgas is Hiring for a Customer Service Representative in Largo, FL!. At Airgas, we are committed to buildi...Show moreLast updated: 30+ days ago
    • Promoted
    Sr Customer Service Representative

    Sr Customer Service Representative

    Genuine PartsPlant City, FL, US
    Full-time
    Senior Customer Service Representative.Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations...Show moreLast updated: 9 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulSaint Petersburg, FL, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USATreasure Island, Florida
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Sir SpeedyClearwater Beach, FL, US
    Full-time
    Customer Service Representative.A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Sir Speedy, Clearwater, FL is looking for an experienced Customer S...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    David's BridalClearwater Beach, FL, US
    Full-time
    Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether ...Show moreLast updated: 30+ days ago
    • Promoted
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's BridalSpring Hill, FL, US
    Part-time
    Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Fay ServicingTampa, FL, US
    Full-time
    Customer Service Representative.Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans.As a specialty mo...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Leeds Professional ResourcesBrandon, FL, United States
    Full-time
    We are hiring a customer service representative to manage customer queries and complaints.To do well in this role you need to be able to remain calm when customers are frustrated and have experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative, Full or Part Time

    Customer Service Representative, Full or Part Time

    Circle KSaint Petersburg, FL, US
    Full-time +1
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Rep(09451) - 221 Apollo Beach Blvd

    Customer Service Rep(09451) - 221 Apollo Beach Blvd

    Domino's PizzaApollo Beach, FL, US
    Full-time
    It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeSun City Center, FL, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Interview HuntersTampa, FL, US
    Full-time
    Quick Apply
    We are looking for a representative to join our team.This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the clien...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle KEllenton, FL, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    ArchWell HealthZephyrhills, FL, United States
    Full-time
    Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...Show moreLast updated: 21 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Third Party CSTampa, FL, US
    Full-time
    Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...Show moreLast updated: 15 days ago
    Customer Service and Sales Representative

    Customer Service and Sales Representative

    Rustman AgencyTampa, Florida, US
    Full-time
    Quick Apply
    We are seeking a motivated and personable Customer Service and Sales Representative to join our growing team.In this role, you will support and guide clients through product education, personalized...Show moreLast updated: 30+ days ago
    GCC - Customer Service Representative

    GCC - Customer Service Representative

    Employee Owned Holdings, Inc.Tampa, FL, US
    Full-time
    Quick Apply
    GCC is looking for a candidate who wants to contribute on a significant way with our largest clients and vendors to join our 100% employee-owned company. GCC has offices in Tampa, Charlotte, Seattle...Show moreLast updated: 30+ days ago