Senior Account Manager, Retail

Senior Account Manager, Retail

Every month, millions of people use America's Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we've delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It's not just our users who believe in Fetch : with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don't need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what's next, with us. Ranked as one of America's Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role

The Senior Account Manager, Retail leads client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

In this role, you will develop and contribute to campaigns, build relationships, develop expertise in Fetch's offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities

• Drive revenue growth by owning your individual targets while contributing to your pod's shared goals and ensuring accurate team forecasting.
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team.
• Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies.
• Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported.
• Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests.
• Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager.
• Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency.
• Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors.
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks.
• Strategize for success with your sales counterpart, leveraging AI-assisted insight generation and trend forecasting where appropriate.
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
• Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities.
• Translate data and performance trends into clear, actionable recommendations for clients.
• Independently prepare meeting materials (wrap reports, performance insights, QBR decks) that make results clear and actionable, using tools that improve data visualization and accuracy.
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant.
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency.

Minimum Requirements

Preferred Requirements

Compensation

At Fetch, we'll give you the tools to feel healthy, happy and secure through :

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.

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