Head of Customer Engineering
ConfidentialBoston, MA, United States- Full-time
Head of Customer Engineering
About the Company
Innovative specialty data integration & analytics company for biotech manufacturers
Industry
Information Technology and Services
Type
Privately Held, Private Equity-backed
Founded
2011
Employees
51-200
Categories
- Analytics
- Information Services
- Information Technology
- Service Industry
- Information Technology & Services
Specialties
About the Role
The Company is seeking a Head of Customer Engineering to join their team. This pivotal leadership role is focused on being the primary technical interface for enterprise customers, owning the customer-centric technology roadmap, and ensuring the development of robust solutions that meet business challenges. The successful candidate will be responsible for seamless platform integration with client environments, collaborating with customer success and product teams, and serving as a trusted technical advisor. As a senior engineering leader, the role involves guiding a team of engineers, fostering a culture of excellence, and driving innovation. A consultative mindset, strong communication skills, and proven expertise in implementing data platforms and analytics-focused SaaS products, particularly within the life sciences industry, are essential.
Applicants for the Head of Customer Engineering position at the company should have a Bachelor's or Master's degree in a relevant field, with at least 10 years of experience in technology, software engineering, or customer engineering roles. A background in SaaS, healthcare, life sciences, or consulting is preferred, along with a proven track record in a leading consulting firm with significant implementation experience. The role requires a deep understanding of cloud platforms, data integration, API management, and process automation, as well as hands-on experience with the technical delivery of large-scale data platforms and analytics solutions. The ideal candidate will have a solid grasp of software engineering best practices, outstanding communication and stakeholder management skills, and the ability to mentor and develop a team of engineers. Experience in pre-sales technical enablement, RFP response support, and solution architecture is also necessary.
Travel Percent
Less than 10%
Functions
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