Participant Services Specialist

Category : : Professional

Subscribe : :

Department : : Schenectady College and Career Outreach Center

Locations : : Schenectady, NY

Posted : : Sep 29, 2025

Closes : : Open Until Filled

Type : : Full-time

Position ID : : 193372

About SUNY Schenectady County Community College :

SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training, and workforce development in a student-centered environment, serving students from a wide range of backgrounds. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. We take pride in being an urban campus with a small town feel.

Job Description :

SUNY Schenectady County Community College seeks a full-time Participant Services Specialist in the Schenecady College and Career Outreach Center. Reporting to the Associate Executive Director of the Schenectady College and Career Outreach Center (SCCOC), the Participant Services Specialist (PSS) will provide employment and college information, advisement, outreach, referral, and placement services to center participants. This is an administrative staff (unrepresented), full-time, (12-month) position subject to annual appropriation of longstanding funds by New York State.

SUNY Schenectady County Community College administers SCCOC, while the center is overseen by the SUNY University Center for Academic and Workforce Development (UCAWD). UCAWD operates 10 Educational Opportunity Centers (EOCs) and two Outreach Centers across New York State that provide adult education, workforce development programs and further support to residents with limited access to resources (not SUNY Schenectady students). SCCOC is located on the first floor of the Center City in Downtown Schenectady.

Responsibilities :

• Perform case management tasks for participants, including the participant admission process, needs assessment, skill development, referral to supportive services, and follow up on participants' progress.
• Provide employment assistance with the preparation of cover letters and resumes, employment information, job seeking and job placement assistance.
• Assist in management of partnerships with local employers to connect participants with employment opportunities.
• Provide educational assistance with identifying program opportunities and application support.
• Travel to community agencies and organizations to conduct outreach and recruitment (i.e., facilitate presentations and workshops at various agencies; represent the Center at open houses, college and career fairs, etc.).
• Maintain and update participants' case records in the SUNY UCAWD Banner Student Information database as required, as well as prepare and retain other records and documentation as necessary.
• Follow up with prospective participants and community agencies via phone calls, email, or written correspondence.
• Work as a team with the SCCOC staff in developing and implementing participant enrichment events (i.e., career and educational fairs, career and educational preparation workshops, field trips of colleges and worksites, programmatic opportunities etc.)
• Support all aspects of training programs run with partners.
• Provide referrals as appropriate or requested (i.e., food insecurity, social services, domestic violence resources, housing, etc.).
• Administer assessment testing; including TABE, for academic and / or training enrollments and referrals.
• Other duties as assigned by the Associate Executive Director of SCCOC.

Requirements :

Minimum Qualifications :

Preferred Qualifications :

Special Information :

Additional Information :

Salary : $50,000

Why You'll Love Working Here :

As a full-time member of our team, you'll enjoy a thoughtfully crafted benefits package that supports your health, wealth, growth, and life balance :

Application Instructions :

Applications Due By : Applications accepted until position is filled.

If you need a disability-related accommodation to apply to this position, please contact the Human Resources Office at (518) 381-1218 or humanresources@sunysccc.edu .

Applicants must submit the following documents to be considered for this position :

CAMPUS SAFETY REPORT

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts : disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here .

SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United Stated and to complete the required employment eligibility verification form upon hire.