Client Safety & Compliance Manager

Client Safety & Compliance Manager

The Client Safety & Compliance Manager is responsible for independently overseeing and strategically advancing the organization's safety and compliance initiatives. This role will shape company-wide safety policies, developing systems and procedures, and advising leadership on risk management and regulatory matters. This role will develop, implement, and oversee the company-wide Safety Program and Safety & Compliance Committee.

Responsibilities

Safety Training & Education

Coordinate and deliver safety trainings (e.g., ALICE, crisis response, clinical safety protocols) for all levels of staff.

Maintain accurate records of safety training completion and complete needed follow up to ensure 100% compliance with required certifications.

Develop and distribute educational materials related to client, employee, and facility safety.

Contribute to the creation and delivery of training related to safety and compliance.

Incident Oversight & Investigations

Oversee the full incident reporting process for client, staff, and facility-related events.

Conduct independent investigations into incidents and near misses, exercising discretion in determining investigative approach, interpreting findings, and recommending corrective actions to leadership.

Monitor and reduce incident rates over time through proactive analysis, follow-up, and implementation of corrective actions.

Support timely and accurate reporting to all required internal and external bodies, including CPS, ORR, BACB, LARA, and any others identified through organizational need.

Track the implementation and effectiveness of corrective action plans to ensure safety issues are resolved.

Policy, Compliance & Continuous Improvement

Conduct proactive and strategic reviews of organizational policies, procedures, and workflows to identify risks and opportunities for systemic safety improvement. Exercise authority to recommend policy changes, influence procedural design, and propose company-wide initiatives that support business operations.

Develop and maintain internal safety plans, policies, and procedures to meet or exceed regulatory and accreditation standards.

Ensure compliance with local, state, and federal safety regulations across all service settings.

Support external audits, payer reviews, licensing inspections, and accreditation site visits, preparing data and documentation as needed.

Partner with cross-functional leaders (Clinical, Operations, Facilities, HR) to ensure safety priorities are embedded across departments.

Data, Reporting & Leadership Communication

Create and present analytical and strategic safety reports directly to the CEO / COO and Safety & Compliance Committee. Provide expert recommendations that inform executive decision-making and influence organizational safety strategy.

Track safety data over time to identify trends, recurring risk areas, and opportunities for system-level change.

Recommend data-driven strategies to strengthen safety practices and prevent future incidents.

Direct Support & Engagement

Provide on-the-ground support through routine and ad hoc site visits across all clinic locations.

Serve as an authoritative check-and-balance partner to Facilities on environmental safety initiatives, exercising discretion to escalate risks, recommend remediation strategies, and ensure organizational compliance.

Manage workers' compensation cases and assess readiness for return-to-work following on-the-job injuries.

Co-host staff and family safety advisory boards to collect feedback and implement improvements.

Qualifications

• Bachelor's degree required in Behavior Analysis, Psychology, Public Health, Compliance, Risk Management, or a related field (or equivalent experience).
• 3+ years of experience in healthcare, behavioral health, quality / safety management, or compliance.
• Experience collaborating with external agencies (e.g., payers, licensing bodies, accreditation organizations).
• Certification in safety related trainings (e.g., ALICE, QBS, etc.) preferred.
• BCBA / BCaBA preferred, not required.
• Proven ability to conduct investigations, perform root cause analysis, and communicate findings to leadership.
• Strong understanding of incident reporting, safety regulations, and behavioral health compliance standards.
• Knowledge of ABA is a plus.
• Strong leadership, communication, and interpersonal skills.
• Ability to exercise independent judgment and make sound decisions.
• Skilled in analyzing data, identifying trends, and recommending improvements.
• Excellent attention to detail and accuracy in reporting and documentation.
• Effective time management and ability to manage multiple priorities.
• Works well across departments and builds collaborative relationships.
• Committed to improving safety outcomes and ensuring full compliance with training and reporting requirements.
• Percent of travel : 25-75%
• Willingness to travel routinely to clinic sites and provide on-site support as needed.

About Our Line of Business

Gateway Pediatric Therapy, an affiliate of BrightSpring Health Services, is a leading provider of comprehensive pediatric therapy services. We are dedicated to enriching the lives of children and adolescents on the autism spectrum. With a focus on individualized care and evidence-based practices, Gateway provides a flexible and dynamic process for applied behavior analysis (ABA) therapy. Our team of experienced and compassionate therapists works collaboratively with families to create tailored treatment plans that address each child's unique needs and goals. Through personalized support and innovative therapies, we strive to empower children to reach their full potential and thrive in all aspects of their lives.

Salary Range

USD $70,000.00 - $90,000.00 / Year