Talent.com
Whole Foods Market
Customer Service & E-Commerce Supervisor - Full TimeWhole Foods Market • San Francisco, California, US
Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Supervisor - Full Time

Whole Foods Market • San Francisco, California, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

  • 12+ months retail experience

Physical Requirements/Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
The wage range for this position is $20.50-$31.50 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Create a job alert for this search

Customer Service & E-Commerce Supervisor - Full Time • San Francisco, California, US

Similar jobs

Bilingual Customer Service Representative – Cantonese-English - Part Time

TTECSan Francisco, CA, US
$20.00 hourly
Part-time

Bilingual Customer Service Representative – Cantonese-English - Part Time.Your potential has a place here with TTEC’s award-winning employment experience.Cantonese-English Bilingual Customer Servic... Show more

 • Promoted

Beauty Store Manager — Lead, Grow & Elevate Customer Experience

Sally BeautyRedwood City, California, United States
Full-time

A leading beauty supplier located in California seeks an experienced Store Manager to enhance customer experiences and drive sales in a fun and dynamic environment.You will lead a team, manage stor... Show more

 • Promoted

E-Commerce Integration Manager (Back-End API)

VeloklubSan Francisco, California, United States
Full-time

E-Commerce Integration Manager (Back-End API).The E-Commerce Integration Manager will also be expected to provide technical and business analysis to ensure the APIs are delivering the desired resul... Show more

 • Promoted

Customer Success Manager

CloudTrucksSan Francisco, California, United States
Full-time

CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager.This is a 0 to 1 opportunity, where you will play a pivotal role in defining the strategy, building the go-to-... Show more

 • Promoted

Strategic Customer Success Leader

CompleteSan Francisco, CA, United States
Full-time

A dynamic tech startup is seeking a passionate Customer Success Manager in San Francisco to build strong relationships with midmarket customers and maximize their success with compensation tools.Th... Show more

 • Promoted

Director of Ecommerce

Ingrid & IsabelSan Francisco, CA, United States
Full-time

To be considered for this role.Director of eCommerce I&I, [Your Name] " with a copy of your resume.Only applications received by email will be considered.Hybrid – 3 days/week in office).We are a fo... Show more

 • Promoted

Customer Success Manager Enterprise

BobyardSan Francisco, CA, United States
Full-time

We have more than doubled revenue each month for the past few months.This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retenti... Show more

 • Promoted

Enterprise Customer Success Manager

MintlifySan Francisco, CA, United States
Full-time

Enterprise Customer Success Manager.This range is provided by Mintlify.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Massive reach: Our docs p... Show more

 • Promoted

Operations Supervisor

San Francisco International AirportSouth San Francisco, CA, United States
Full-time

Hallcon is a transportation and related infrastructure services company that serves clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals... Show more

 • Promoted

Enterprise Customer Success Lead — Growth & Renewals

Energy ExemplarSan Francisco, California, United States
Full-time

A leading energy solutions provider is seeking a Lead Customer Success Manager to enhance post-sale customer experiences.This pivotal role focuses on building strategic partnerships, ensuring custo... Show more

 • Promoted

Strategic Enterprise Customer Success Leader

FactorySan Francisco, CA, United States
Full-time

A technology company is seeking an Enterprise Customer Success Manager in San Francisco.The role entails managing strategic accounts and driving the adoption and success of their technical products... Show more

 • Promoted

Senior Enterprise Customer Success Manager — AI SaaS

Crossing Minds RecruitingSan Francisco, CA, United States
Full-time

A leading AI-driven company in San Francisco is seeking a Customer Success Manager to build strong relationships with key clients and provide strategic guidance.The ideal candidate has over 5 years... Show more

 • Promoted

Enterprise Customer Success Manager

PerplexitySan Francisco, CA, United States
Full-time

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team.In this crucial role, you’ll be responsible for executing onboarding and adoption strategies throug... Show more

 • Promoted

Part-Time Sales Lead — Store Growth & Community Impact

The Salvation Army Southern CaliforniaAlameda, CA, United States
Part-time

A community-focused charity organization is seeking a part-time Sales Lead for its Alameda Store.In this role, you will assist in daily store operations, ensure customer satisfaction, and support t... Show more

 • Promoted

Area Supervisor

Ross Stores, IncAlameda, CA, United States
Full-time

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growt... Show more

 • Promoted

Enterprise Customer Success Manager

ComulateSan Francisco, California, United States
Full-time

At Comulate, we’re transforming the insurance back office with AI.Our platform reinvents expensive and time‑consuming accounting processes, unlocking the hundreds of billions of dollars spent on ma... Show more

 • Promoted

Strategic Enterprise Customer Success Manager

Brex Inc.San Francisco, California, United States
Full-time

A leading financial technology company in San Francisco is looking for an Enterprise Customer Success Manager to serve as a strategic advisor to its largest clients.This role requires 4+ years of c... Show more

 • Promoted

Enablement Engineering Lead: Train & Empower Customers

LumafieldSan Francisco, CA, United States
Full-time

A technology company is seeking a skilled Enablement Engineering Manager to guide customers through the onboarding process for their products.This role involves managing a team, leading training se... Show more

 • Promoted

Customer Success Manager: Healthcare AI Growth & Equity

80TwentySan Francisco, California, United States
Full-time

A fast-growing healthcare tech startup in San Francisco is seeking a Customer Success Manager to build strong relationships and drive growth among customers.This role offers immense potential for c... Show more

 • Promoted

Strategic Customer Success Lead – Ground-Floor AI GovTech

VultronSan Francisco, CA, United States
Full-time

A technology company in San Francisco is seeking a Customer Success Manager to lead customer onboarding and ensure value realization.This role involves strategic account management, project managem... Show more