Client Success Analyst

Client Success Analyst

Simulmedia is an innovative ad tech company based in New York City, delivering targeted, data-driven advertising across linear television and streaming platforms. Since our founding in 2008, we've helped leading brands and agencies reach their audiences more efficiently through proprietary software and deep industry expertise.

We're looking for a sharp, detail-oriented Client Success Analyst to learn and grow with our team. This is an ideal opportunity for a recent college graduate looking to start their career in the fast-paced, dynamic world of media and advertising technology.

About the Role

As part of the Client Success team, you will play a pivotal role in managing and growing client relationships, winning new business as a partner to Sales, and driving internal operational processes. In this role, you will serve as the face of the company to our clients, ensuring seamless campaign execution, insightful performance analysis, and proactive communication that drives measurable value. You will collaborate closely with internal stakeholders - including Sales, Operations, Data Science, and Product - to translate client goals into actionable strategies that leverage Simulmedia's advanced TV and video advertising solutions. The ideal candidate is both analytical and client-focused, capable of proactively identifying opportunities for optimization and growth while maintaining exceptional service and responsiveness. Ultimately, your work will help strengthen long-term client relationships and contribute directly to the company's revenue growth and client retention goals.

What You'll Do

• Proactively communicate with clients, maintaining consistent engagement to understand their evolving needs, goals, and challenges while positioning Simulmedia as a trusted partner.
• Collaborate cross-functionally with internal teams including Sales, Operations, and Product to ensure client objectives are met efficiently and accurately.
• Help manage the end-to-end TV campaign lifecycle - from initial proposals, planning and setup through execution, optimization, and post-campaign analysis - ensuring flawless delivery and measurable results.
• Develop and deliver strategic performance reports that clearly demonstrate Simulmedia's value, ROI, and contribution to client business objectives.
• Translate complex data and performance insights into actionable recommendations that inform campaign strategy and optimization.
• Strengthen client relationships through thoughtful, data-driven recommendations and an ongoing focus on achieving business outcomes that exceed expectations.
• Identify opportunities for account growth, including renewals, upsells, and cross-channel expansion, in partnership with the Sales team.
• Support operational excellence, contributing to internal process improvements, documentation, and knowledge sharing that enhance the overall client experience.
• Stay current on industry trends and competitive insights to help clients navigate the evolving TV and video advertising landscape with confidence.

What We're Looking For

02 years of professional experience (internships count!) and a strong desire to grow and learn in a fast-paced, client-focused environment.

Recent graduate or early-career professional with an interest in media, advertising, data, and client relationship management.

Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deliver high-quality work under tight timelines.

Analytical thinker and creative problem solver who enjoys working with data to uncover insights and drive results.

Clear and confident communicator, both written and verbal, with a collaborative mindset and strong interpersonal skills.

Comfortable using AI tools (e.g., ChatGPT, Claude, or others) to enhance efficiency, analysis, and creative output in daily work.

Proficient in Microsoft Excel and / or Google Sheets, including pivot tables, formulas, and data formatting.

Bonus points for technical curiosity, such as basic knowledge of SQL, VBA, or Macros but not required.

Passionate about delivering best-in-class client experiences, with genuine curiosity about advertising, TV, and streaming, and a drive to continuously learn and grow within the industry.

Why Simulmedia?

At Simulmedia, we believe in Doing the Right Thing, Boldness, Intellectual Curiosity, being Data-Informed, and showing Tenacity. You'll be part of a supportive and experienced team that will help you growand give you room to make a real impact.

If you're ready to launch your career and be part of the future of TV advertising, we'd love to hear from you. Apply now and join our NYC team!