Admission Coordinator / Receptionist

POSITION SUMMARY

The purpose of your job position is to obtain the required information and admit residents in an efficient manner, with the facility's established policies and procedures, and as directed by management.

The Admissions Coordinator will treat each resident fairly, kindly, and show them dignity and respect. They will refer to each resident by their name. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident's condition to a charge nurse as required. They will be committed to always doing the right thing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Building admissions packets

Maintaining an accurate record of available beds

Interviewing residents / guardians / sponsors and obtaining required admissions information and signatures

Notifying nursing department when the resident arrives so they can be escorted to their room

Helping with resident admission orientation program

Communicating any admissions problems immediately to a nursing supervisor

Creating and updating a list of all residents and assigned room numbers

Providing excellent customer service to potential residents and family

Conducting facility tours in a professional manner

Maintaining a log of meetings with newly admitted residents to ensure 100% compliance with admission packet sign-ins

Partnering with Administrator and Marketing Director to set the monthly sales calls

Making calls to physicians, hospitals, medical groups, etc. in conjunction with the Marketing Director

Updating the Customer Relationship Management (CRM) module in Point Click Care daily

Attending stand-up meetings every day.

Overseeing inquiries from physicians, hospital discharge planners, etc and responding to all referrals within 15 minutes of receipt

For PDPM compliance, ensuring all new admissions to the facility have proper documentation discharge summary, therapy notes, nursing notes, and medication list

Assisting the MDS Coordinator or Case Manager with scheduling patient assessments

Keeping updated with Medicare / Medicaid regulations governing admission and discharge requirements

Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately

Protecting each residents file and data with confidentially per HIPAA standards

Abiding with all facility policies and procedures including not disclosing user ID codes and passwords

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position

REQUIREMENTS

Education / Licensure

High school diploma or GED

Some college advertising, marketing or business courses helpful

Qualifications & Experience

1 year experience preferably in a long term care environment

Must be able to read, write, speak, and understand the English language

Must be accurate with details regarding residents medical records

Working Conditions

Works in office areas as well as throughout the facility. May encounter frequent interruptions.

May be involved with residents, personnel, visitors, government agencies / personnel, etc., under all conditions and circumstances.

May be requested to work beyond normal working hours at times.

Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.). May be necessary to assist in the evacuation of residents during emergency situations.

May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.

Physical Requirements

Must be able to move intermittently throughout the day

Repetitive hand motion

Must be able to lift, bend / twist, stack, carry and file up to 25 lbs. of packets, pamphlets and admissions folders

Ability to read fine print on tablet, reports or in marketing materials

• Per California state mandate, the COVID 19 vaccine is required for this position.