Journey Home Program Director

About Glide

GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming its integrated services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

The Director of Journey Home oversees all facets of GLIDEs Journey Home program founded to support individuals experiencing (or at risk of experiencing) homelessness on their journey to housing this role you will direct strategy implementation community outreach low-threshold case management oversight mobile services vans data collection impact reporting contract compliance and community relations. You will provide operational leadership to the entire Journey Home team as it helps individuals transition out of homelessness toward housing stability and overall team will provide high-quality case management for coordinated care that ensures clients are treated with dignity compassion and unconditional love as they transition home.

The Director oversees managers and supervising case managers community partnerships and vendors to coordinate workflows and client services across GLIDEs welcome center clinicians substance abuse counselors ambassadors and other programs. This role is responsible for achieving client outcomes driving continuous improvement and managing budgets and contract KPIs. Success in this role hinges on effective leadership strategic oversight operational excellence the ability to work with staff from a variety of lived experience backgrounds and a commitment to data-driven practices that elevate client outcomes.

This operational leader ensures that all programs align with GLIDEs mission of radical inclusivity unconditional love and social justicedelivering compassionate trauma-informed and equity-based services that uplift San Franciscos most marginalized communities. Must be able to work nights and weekends on occasion when community or operational needs require it. Must serve as an emergency response worker.

Essential Duties and Responsibilities :

• Direct all facets of GLIDEs Journey Home program including strategy implementation community outreach operations mobile services data collection impact reporting contract compliance and community relations. Oversee daily operations and ensure contract deliverables data reporting standards and regulatory requirements are met. Oversee 24 / 7 operational readiness ensuring appropriate staffing coverage and emergency response protocols.
• Develop and implement multi-year strategies that advance stabilization relocation and reunification for unhoused residents; facilitate operational alignment and coordinated care between Journey Home and key partner programs like GLIDE Ambassadors GLIDE Welcome Center SFHOT DEM SFPD SFFD and other community groups and programs to ensure coordinated care for the best client outcomes. Represent GLIDE in high-level collaborations with City departments (DPH HSH OEM SFPD etc.) community-based organizations and neighborhood coalitions.
• Develop a professional network of Journey home partner agencies and programs to ensure other community organizations are supported.
• Supervise mentor and evaluate directors / managers / supervising case managers community partnerships and vendors fostering professional development and accountability.
• Establish clear protocols and systems for outreach coordination crisis de-escalation client referrals and field safety. Champion equity inclusion and trauma-informed approaches across all engagement and crisis response activities.
• Manage multi-million-dollar budgets ensuring fiscal responsibility and resource optimization support grant proposal development funder reports and public presentations on impact and outcomes.
• Lead the integration of client engagement workflows across programs to improve data sharing follow-up and service coordination; utilize performance metrics outcome data and client feedback to drive continuous improvement. Partner with internal departments (e.g. Compliance HR Finance Facilities and Communications) to strengthen efficiency and accountability.
• Implement training and professional development programs that reinforce trauma-informed care motivational interviewing crisis management and client-centered results.
• Build and sustain partnerships with public agencies funders and civic stakeholders to expand GLIDEs role in coordinated neighborhood care.

Qualifications :

Core Competencies :

Computer Skills :

Work Environment :

Physical Requirements :

$120000 - $150000 a year

This is a full-time (40 hour / week) Exempt position.

Required Experience :

Director

Key Skills

Nurse Management,Program Management,Employee Evaluation,Management Experience,Teaching,Curriculum Development,Administrative Experience,Budgeting,Leadership Experience,Program Development,Supervising Experience,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1