Supervisor, Member Outreach / MCO Training Specialist (Remote)

Overview

Supervisor, Member Outreach / MCO Training Specialist (Remote) – Molina Healthcare. This remote role will focus on spearheading and facilitating training initiatives that we are currently undergoing and have upcoming.

Responsibilities

• Design, develop, and deliver training programs for new hires and existing staff.
• Conduct onboarding sessions covering company policies and compliance requirements.
• Provide refresher training on new products, services, or processes.
• Create training materials such as manuals, presentations, scripts, and e-learning modules.
• Functions as a hands-on supervisor, assisting in day-to-day operations and supervision of staff with adherence to the member outreach program.
• Assist with implementation of interventions to maintain and / or improve the quality and efficiency of operations / services.
• Prepare and utilize reports to monitor and audit systems, procedures, and the quality of customer services; represent the unit at departmental and planning meetings as requested.
• Ensure staffing policies, procedures and SOPs are standardized and current to meet business needs.
• Support the Strategic Plan; provide technical and content support to align programs / processes; assist Managers in developing new projects / processes as requested by health plans.

Qualifications

Skills and Tools

Additional Information

To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

Location : Kenosha, WI

Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.

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