Epic Resolute Analyst II

EPIC Resolute Analyst II

Location : Dallas – Shared Services

Schedule : Monday–Friday | 8 : 00 AM – 5 : 00 PM

About the Role

Are you passionate about optimizing healthcare technology and driving operational excellence? Join our team as an Epic Resolute Analyst II , where you'll play a key role in supporting and enhancing our Epic Resolute applications. This position is perfect for someone who thrives in a collaborative environment and enjoys solving complex challenges that make a real impact on patient care and revenue cycle operations.

What You'll Do

• Serve as a trusted partner to IT and Empower teams, identifying innovative solutions for operational and technical needs.
• Analyze and resolve Level 1–3 customer-reported issues, ensuring timely and effective feedback.
• Conduct application and integrated testing for assigned modules, validating builds with end users.
• Participate in operational discovery sessions to uncover organizational needs and recommend improvements.
• Support integration with third-party applications when applicable.
• Maintain accurate and up-to-date department documentation.
• Provide regular status updates to management and actively contribute in meetings and committees.
• Represent the team with professionalism—even under tight deadlines and high-pressure situations.

What We're Looking For

Ability to maintain composure and deliver results in fast-paced environments.