Business Administrator

Consumer Digital & Investment Operational Excellence Coordinator

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144

Drive efficiency and effectiveness throughout the Consumer Digital & Investment (CD&I) organization focusing on important processes including security improvements, regulatory compliance, financial efficiency, continuous improvement, and driving employee engagement. This role will focus on coordinating, driving, and assisting CD&I leadership team on activities supporting the run of the business. Throughout this, the individual will be exposed to our business cycle and processes the team must deliver on. With this visibility, the goal is to drive change to optimize how CD&I executes and deliver continuous improvement, freeing up time for high value tasks. As part of this role, the individual will be the primary site admin for the CD&I Tiedeman presence and provide calendar, travel, and event coordination for select leaders.

Job Responsibilities :

• Works in partnership with leadership and possesses functional expertise to drive or analyze operational or operational support processes.
• Identifies and implements operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects.
• Assist in coordination, management, and scheduling activities
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain competence of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
• Mine data from primary and secondary sources often using complex joins across multiple datasets
• Use project management skills to drive and support the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
• Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.).

Required Skills :

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.