Digital Communication Representative

Who we are :

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for :

Cornerstone Servicing is seeking a Digital Communications Specialist to join our team in Englewood, CO! The Digital Communication Representative role is responsible for providing world class customer care to our customers through all digital communication channels.

This position will provide outstanding customer care by taking ownership and responsibility for all activity occurring at CHL and ensuring full and complete resolution to each customer inquiry.

Additionally, this position is responsible for pro-active customer communication.

Key Responsibilities :

• Responsible for reinforcing confidence in CHL’s ability to provide best class care in mortgage loan servicing by utilizing strong problem-solving, positive language and strong writing skills to fully resolve all customer inquiries.
• Engaging with other CHL team members as needed to fully resolve customer inquiries
• Ability to identify trends and / or customer experience improvement opportunities based on customer inquiries to mitigate future customer inquiries and improve overall customer experience
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience

What you’ll need to be successful :

• High School Diploma, GED, or equivalent experience
• Minimum years of experience in mortgage servicing
• Minimum years of experience in Customer Service
• Minimum year of resolving customer inquiries in writing
• Bi-lingual skills a plus
• Strong writing skills while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal / written communication
• Ability to work through stressful situations professionally
• Attention to detail

What we offer :

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next :

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company.

As many of our team members can tell you, there's something special about working at Cornerstone.