Standard Operating Procedure Analyst

SOP Writer Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Standard Operating Procedure (SOP) Writer will be responsible for designing, developing, and maintaining the SOP library within the Medical Pre-Payment Policy and Pre-Certification Management team. This role is essential for ensuring operational consistency, regulatory compliance, and the transfer of institutional knowledge. The SOP Writer acts as a bridge between technical experts, managers, and end-users, converting complex processes into clear, actionable documents that guide daily operations.

SOP Development :

• Writing, reviewing, and updating SOPs : Provide clear, step-by-step guidance on daily operations and complex processes.
• Analyzing existing procedures : Identify areas for improvement or standardization.
• Developing SOP templates and checklists : Create standardized documents for organizational use.
• Conducting interviews and process observations : Capture tacit knowledge and undocumented steps.
• Coordinating with departments : Work with Quality Assurance, Regulatory Affairs, and Human Resources for SOP approvals.
• Maintaining audit trails and version histories : Ensure all SOPs are properly documented and updated.
• Responding to audit requests : Provide necessary documentation for internal or external regulators.
• Creating supplementary documentation : Develop FAQs, flowcharts, visuals, or reference guides.
• Participating in process improvement projects : Contribute expertise in workflow mapping and documentation.
• Training users : Educate staff on SOP access, interpretation, and compliance obligations.
• Monitoring user adherence : Gather metrics on SOP effectiveness.

Process Improvement :

Documentation :

Collaboration :

Training and Implementation :

Document Management :

Continuous Improvement :

Required Qualifications :

Education :

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is : $21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 06 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.