Sr Staff Inbound Product Manager

Servicenow Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role :

Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue

Communicate product priorities and build consensus

Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Work with multiple teams to guide projects through development and bring high-quality products to life

Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction

Communicate complex problems into easily understood requirements and provide solutions

Develop multi-mode communications that convey a clear understanding of the needs of different audiences

Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

12+ years of software product management experience

Strong prioritization skills and the discipline to focus on high impact activities

Experience defining and capturing product requirements and transforming them into a product roadmap

Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Experience driving solution development through big-picture solution development

Ability to serve as a team lead, and coach employees at lower levels

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.