Service Administration

Service Administration Position

PrideStaff is seeking a motivated candidate to support an organization in Hemet, CA, and its customers with all their functional and administrative needs. Provide efficient and timely support to our customers to exceed their expectations. Service Administration is responsible for handling incoming and outgoing administrative inquiries from all departments and external customers related to service bookings and contracts.

Key Responsibilities / Essential Functions :

• Handle requests for field and bench service-related inquiries via phone, email, and chat.
• Effectively generate quotes for field and bench service requests.
• Generate Return Authorization in Oracle for US-based customers.
• Create, update, and edit customer account information and instrument installed base information in Oracle.
• Responsible for customer account updates, customer billing inquiries, and Work Order updates.
• Effectively communicate with customers, staff, and management.
• Process service orders for bench repair, loaners, and rentals
• Must be able to multitask and adapt to a daily changing, fast-paced work environment.
• Update and renew contracts as needed.

Other Responsibilities and Functions :

Education and Experience :

Skills and Competencies :

Work Environment :

Compensation / Pay Rate (Up to) : $20.00 - $22.50 Per Hour