Vice President, Global Renewals & Growth

Vice President, Global Renewals & Growth

Level Access empowers organizations to create inclusive digital experiences that meet global accessibility standards and promote equitable access for all. As a recognized leader in digital accessibility, we combine powerful technology, expert services, and strategic partnerships to drive impact at scale.

Role Overview We are seeking a bold, strategic, and collaborative Vice President of Renewals and Growth to lead global efforts to retain and expand our customer base. This executive leader will own performance against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals while managing a growing team of 50150+ Account Managers, Renewal Specialists, and front-line managers.

Reporting to the Chief Revenue Officer, the VP will be accountable for a $150M+ recurring revenue base with a growth path to $250M. You will shape and execute a global renewal and expansion strategy across software and professional services contracts, leveraging direct motions as well as indirect channels including resellers, system integrators, cloud marketplaces, and technology alliance partners.

This role is central to driving balanced performance across customer segments, geographies, and partner ecosystems. The ideal candidate will have experience renewing and expanding both software and professional services contracts, including through reseller, system integrator, cloud marketplace, and technology alliance partnerships.

Key Responsibilities

• Own and drive global strategies to meet and exceed company GRR and NRR goals, balancing performance across all customer segments and geographies.
• Lead a high-performing team by modeling followership, driving clarity through change, and fostering a culture of ownership and continuous development.
• Operate with autonomy and confidence in high-ambiguity environments; translate company strategy into scalable and repeatable revenue motions.
• Build cross-functional alignment and partnership across Sales, Product, Customer Success, Marketing, and Finance.
• Partner with Customer Success leadership to define effective handoff and engagement strategies focused on value realization, adoption, and business reviews.
• Lead from the frontmodeling strategic risk-taking, outcome ownership, and calm urgency under pressure.
• Apply structured decision-making and data-driven processes to forecasting, pipeline management, and team performance.

Qualifications

Technical & Analytical Skills

Leadership & Management

Preferred Qualifications

Location & Travel This is a remote role with a preference for U.S.-based candidates. Occasional travel (up to 30%) is required to meet with customers, partners, and internal teams.

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation / FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.